Privacy Policy

Effective Date: April 24, 2025
Company Name: Pineapple Carpet Cleaning
Website: https://pineapplecarpetcleaning.com
Phone: (801) 890-3990
Address: 73 N 490 W, American Fork, UT 84003

Your privacy is important to us. This Privacy Policy outlines how Pineapple Carpet Cleaning ("Company," "we," "our," or "us") collects, uses, discloses, and protects your personal information when you use our website, communicate with us, or use any of our services.

By accessing or using our website or providing your information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect several types of information from and about users of our website and services, including:

a. Personal Information You Provide

When you contact us, request a service, or fill out a form on our website, we may collect:

• Full name
• Phone number
• Email address
• Physical address
• City and ZIP code
• Service details and preferences
• Any other information you provide in communication

b. Automatically Collected Information

When you interact with our website, we automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Referral source (how you arrived at our site)
• Time zone setting
• Usage patterns (pages visited, time spent on pages, clicks)

We may use cookies and similar technologies to track user behavior for analytics and improvement of our site.

2. How We Use Your Information

We use your personal information for a variety of legitimate business purposes, including to:

• Schedule, confirm, and perform carpet and upholstery cleaning services
• Respond to inquiries, provide estimates, and follow up on services
• Maintain customer records and manage service history
• Improve our customer service and website performance
• Send transactional communications and appointment reminders
• Notify you of special offers or promotions (with your consent)
• Maintain internal accounting and administrative purposes
• Comply with legal obligations or resolve disputes

3. Legal Bases for Processing (If Applicable Under GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using personal information depends on the context. Typically, we process your information when:

• We need it to fulfill a contract with you
• You have given us consent
• The processing is in our legitimate interest and not overridden by your rights
• We are legally obligated to do so

4. Sharing of Information

We do not sell or lease your personal information to third parties. We may share your information under the following limited circumstances:

• Service Providers: With third parties who help us deliver services, such as web hosts, CRM platforms, marketing tools, or payment processors. These providers are contractually obligated to protect your information.
• Legal Compliance: If required to do so by law, or in response to valid legal requests from public authorities.
• Business Transfers: In the event of a merger, sale, or transfer of assets, your information may be part of the transaction.

5. Your Choices and Rights

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing communications at any time by replying STOP to SMS or unsubscribing from emails
• Restrict or object to processing where applicable under law
• Withdraw consent when consent is the legal basis for processing

To exercise these rights, please contact us at (801) 890-3990 or email support@pineapplecarpetcleaning.com.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, including legal, accounting, or reporting requirements. When data is no longer required, we securely delete or anonymize it.

7. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information. These include encryption, access controls, secure servers, and staff training. However, no data transmission over the internet is 100% secure, so we cannot guarantee absolute protection.

8. Cookies and Tracking Technologies

Our website may use cookies, pixel tags, and similar technologies to collect browsing information. These help us analyze usage, improve our content, and deliver a better experience. You can control cookie settings in your browser, but disabling them may affect website functionality.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any site you visit.

10. Children's Privacy

Our services are intended for adults and not directed at children under 13. We do not knowingly collect personal information from children. If we become aware of such data, we will promptly delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. When updates are made, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us:

Pineapple Carpet Cleaning
73 N 490 W
American Fork, UT 84003
Phone: (801) 890-3990
Email: info@pineapplecarpetcleaning.com
Website: https://pineapplecarpetcleaning.com