What's Included in a Professional Carpet Cleaning (and What to Ask Before You Book)
Most people book a carpet cleaning once every year or two, so it's hard to know what a good visit looks like until it's over. Here is what happens during a Pineapple Carpet Cleaning visit, step by step, and the questions worth asking any company you're comparing.
Before we start: the walk-through
Every visit begins with a pre-inspection. The technician walks the rooms with you, looks at the traffic lanes, spots and any pet areas, and tells you what to expect. Some stains come out completely, some lighten, and a few are permanent damage to the fiber. You should hear that before the work starts, not after.
This is also when we talk about furniture. We move light furniture like chairs, ottomans and small tables ourselves. Beds, dressers and electronics are best moved before we arrive.
Step 1: Pre-treatment
Heavy traffic areas and spots get a pre-treatment that loosens soil before the rinse. Pet areas get an enzyme treatment that breaks down the source of the odor instead of covering it.
Step 2: Hot water extraction
The main clean is hot water extraction with 220 degree steam and 500 PSI from a truck-mounted unit. The heat and pressure reach the base of the fiber, and the extraction pulls the soil and the cleaning solution back out.
Step 3: Spot treatment and the rinse
Anything that remains after the first pass gets spot treatment. Then the carpet is rinsed so no residue is left behind. Residue is what makes carpet get dirty again quickly after some cleanings, so this is the step we never rush. Our products are kid and pet safe.
Step 4: Grooming and drying
The last pass grooms the pile so it dries standing up and looks even. Carpet is usually dry in 4 to 6 hours. Running ceiling fans or the HVAC fan helps it along.
Upholstery in the same visit
Sofas, sectionals, loveseats and chairs can be done in the same visit. The fabric is checked first so the right method is used for it.
Five questions to ask any carpet cleaning company
- What method do you use, and do you rinse? Hot water extraction with a full rinse leaves the least residue.
- What happens with pet spots? Look for a treatment aimed at the source of the odor, not just a fragrance.
- Do you move furniture? Get a clear answer before the day of the clean.
- How long until I can walk on it? A realistic answer is a few hours, not "right away" and not "a full day".
- Will you tell me upfront which stains may not come out? A good technician sets expectations during the walk-through.
What our customers say
"On time, fast, professional. Set realistic expectations and provided advice to get the best ongoing results. They did such an amazing job and the pineapple š was such a nice touch and sweet gesture. Will definitely be a repeat customer!"
Gina, Google review
"Service and cleaning were top notch. I highly recommend!"
Jill, Google Review
"Very impressed with the service I received. The technician was so kind and paid attention to detail".
Amanda, Google Review
Get a free estimate
We clean homes across Utah County, Salt Lake County and Davis County, from American Fork, Lehi and Highland to Pleasant Grove, Lindon and Orem. Request a free estimate or call (801) 890-3990.
Frequently Asked Questions
